Find answers to your most frequently asked questions about orders, shipments, purchases and deliveries, on site registration and all the services that the site offers.
If you need further assistance, remember that you can always contact our Customer Service at: firstname.lastname@example.org.
Placing an order
Yes, but we do suggest our customers to create an account in order to move through the checkout process faster, store multiple payment methods and shipping addresses, view and track your orders. In addition, creating your account you will get a 20% off on your first purchase. If you wish, you can create your account here.
When you are in your Cart, enter your coupon code in the dedicated field and then click the “Apply coupon” button. Doing so we will apply the due discount and your order total price will automatically be updated.
Sorry, no. Individual orders will ship separately.
We adjust the prices of our items from time to time. The latest price will be displayed in your shopping cart.
Your order history is available in the “My Account” section of our website. If you’re not registered yet, we suggest you to create your account to make your purchasing process easier and faster. Click here to sign up.
Sorry, but it is not possible to make changes to placed orders.
Sorry, but it is not possible to cancel your order directly online. However, to cancel the order, you can contact our Customer Care by email at email@example.com or by phone at +39 055 283970 or +39 055 293424. We will let you know if your purchase can still be removed from our system.
We accept all major credit cards (Visa, MasterCard, American Express), as well as PayPal. If you prefer, you may also arrange for payment via wire transfer by calling our Customer Care at +39 055 283970 or +39 055 293424.
Yes. We use secure encryption and fraud protection for all credit card transactions. All sensitive data is encrypted using 256-bit Secure Socket Layers (SSL).
Yes, you can save your payment method in your account (My Account > Payment method). The details of your credit card will be kept on the servers of Stripe (https://stripe.com), the secure payment service used by our e-commerce.
We ship worldwide.
Shipping is worldwide free.
Delivery is made by courier within 7 working days. Orders placed on Saturdays, Sundays or Italian public holidays will be processed on the next working day. Public holidays in Italy are as follows:
- 1 and 6 January
- Easter Sunday and Monday
- 25 April
- 1 May
- 2 June
- 15 August
- 1 November
- 8 December
- 24-26 December
Yes. In your Checkout page, please select the “Ship to a different address” option and fill the form with your shipping address details.
Yes. Our items are fully insured during transit. All purchases require a signature at the time of delivery.
You may click the link in your shipping confirmation email, or use the “Track your order” service on coi-firenze.com, or log in to your account and click “My Orders”.
Returns & refunds
We want you to be delighted with your order. If you are not satisfied we will accept returns and exchanges accompanied by the original receipt for a refund or merchandise credit within 14 days of purchase. All articles returned in more than 14 days of the date of purchase will be refused. For a gift, merchandise credit will be issued for the full value of the merchandise when accompanied by a gift receipt. All returned items must be in new condition, in their original unaltered box and must include all packing material, manuals and accessories. Once we receive and inspect the product, we will credit your account. All refunds will be issued to the original form of payment. Please allow 5-7 days for a credit to appear on your account.
International orders: unfortunately, we are unable to offer free shipping on returns and exchanges. Customs and other taxes on international returns must be fully paid by the customer before the return authorization is granted. We recommend sending the package back with a tracking and insurance method.